Every pothole. Every streetlight. Every voice — heard.
Ordio lets your residents report local problems in seconds — from any phone or computer, no app needed — and gives your team one simple dashboard to fix them faster.
Residents call, email, and message your office about the same pothole three different ways. Nothing is tracked. Nothing is public. Trust erodes.
How it works
Resident reports
Photo + location, 30 seconds.
AI sorts and routes it
To the right department, automatically.
Your team resolves it
The resident gets notified automatically.
Everything your team needs
Public map & report tracking
Every report is visible on a live public map, with a shareable tracking link for residents.
Admin panel with department routing
One inbox for your whole team, with reports routed to the right department automatically.
Photo proof of every fix
Staff close each report with a photo of the finished work — residents see the result, not just a status.
Reports in any language
Residents report in their own language — AI triage translates it for your staff.
AI triage & duplicate detection
Incoming reports are categorized, prioritized, and checked for duplicates automatically.
Automatic SLA escalation
Reports that miss their resolution deadline are flagged before residents have to ask.
Simple, transparent pricing
| Tier | Population | Price / month | Yearly (2 months free) |
|---|---|---|---|
| Micro | Up to 5,000 | €19 | €190 |
| Small | 5,000–20,000 | €49 | €490 |
| Medium | 20,000–100,000 | €249 | €2,490 |
| Large | 100,000+ | By agreement — talk to us | |
FAQ
Can we pay by invoice instead of card?
Yes, invoicing is available for public institutions.
Is our data hosted in the EU?
Yes, on EU-based infrastructure.
What languages does Ordio support?
More than twenty European languages — the resident form, the admin panel and the emails. New languages are added as we launch in new countries.
Can we customize categories and departments?
Yes, during onboarding.
What happens after the 30-day trial?
Nothing is charged automatically. You get a reminder 3 days before the trial ends; to continue, pay by card or request an invoice. If you do nothing, access is paused — your data is kept.