Every pothole. Every streetlight. Every voice — heard.
Ordio lets your residents report local problems in seconds — by web, app, or WhatsApp — and gives your team one simple dashboard to fix them faster.
Residents call, email, and message your office about the same pothole three different ways. Nothing is tracked. Nothing is public. Trust erodes.
How it works
Resident reports
Photo + location, 30 seconds.
AI sorts and routes it
To the right department, automatically.
Your team resolves it
The resident gets notified automatically.
Everything your team needs
Public map & report tracking
Every report is visible on a live public map, with a shareable tracking link for residents.
Admin panel with department routing
One inbox for your whole team, with reports routed to the right department automatically.
WhatsApp & Viber reporting
Residents can report problems from the apps they already use, every day.
Tourist mode with automatic translation
Visitors report in their own language — your staff read it in theirs.
AI triage & duplicate detection
Incoming reports are categorized, prioritized, and checked for duplicates automatically.
Automatic SLA escalation
Reports that miss their resolution deadline are flagged before residents have to ask.
Simple, transparent pricing
| Tier | Population | Price / month | Yearly (2 months free) |
|---|---|---|---|
| Micro | Up to 5,000 | €19 | €190 |
| Small | 5,000–20,000 | €49 | €490 |
| Medium | 20,000–100,000 | €249 | €2,490 |
| Large | 100,000+ | By agreement — talk to us | |
FAQ
Can we pay by invoice instead of card?
Yes, invoicing is available for public institutions.
Is our data hosted in the EU?
Yes, on EU-based infrastructure.
What languages does Ordio support?
English and Croatian today; the list grows with every new market we launch in.
Can we customize categories and departments?
Yes, during onboarding.
What happens after the 30-day trial?
Automatic billing unless cancelled; you get a clear reminder email 3 days before.